Every plugin we sell comes with email support from the developer who wrote it. No ticket tiers, no upsells.
What is included
- Installation and activation problems
- Questions about a module setting or how a feature is meant to behave
- Bug reports on the WordPress, PHP and Divi versions listed on the product page
- Help recovering a download or a lost licence
What is not included
- Custom development or bespoke features (we can quote separately)
- Debugging unrelated plugins or theme conflicts, though we will point you in the right direction
- Support for modified copies of the code
How to get help
Email admin@plugincrate.com with:
- Your order number
- WordPress, PHP and Divi versions
- The plugin name and version (shown on the Plugins screen)
- A description of what you expected and what happened instead
- A screenshot or the exact error text, if there is one
We reply within one business day, Monday to Friday, 09:00–18:00 UTC.
Documentation
Each plugin ships with a PDF quick-start guide inside the download, covering installation, every module setting and keyboard shortcuts. The product page also lists requirements and answers to the questions we get most often.
Refunds
If a plugin does not work on a supported setup and we cannot fix it, we refund it. See the Refund Policy.