We answer every message ourselves, usually within one business day.
Email us
Support hours: Monday to Friday, 09:00–18:00 (UTC). Messages sent over the weekend are answered on the next business day.
Before you write
To get a useful answer on the first reply, please include:
- Your order number (it is in your receipt email), if the question is about a purchase
- WordPress version, PHP version and Divi version
- The plugin name and version
- What you expected to happen, and what happened instead
- The exact error message, if there is one
Common requests
- I lost my download link. Log in and open My account → Downloads. If you checked out as a guest, email us your order number and we will resend it.
- I need a refund. See our Refund Policy for the 14-day window and what to include.
- Can you customise a plugin for me? Sometimes. Describe the scope and we will say whether we can take it on.
- Pre-sales question. Ask away. We would rather talk you out of a purchase than sell you the wrong plugin.
Security reports
If you believe you have found a vulnerability, please email us before disclosing it publicly. We will confirm receipt within two business days and keep you updated until it is fixed.